Privacy Policy

1. Introduction

Clinitalk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services (the "Services").

As a healthcare provider, we adhere to HIPAA regulations and other applicable data protection laws to ensure the confidentiality and security of Protected Health Information (PHI).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identification Data: Name, date of birth, gender, profile photo
• Contact Information: Email address, phone number, physical address
• Health Information: Medical history, symptoms, diagnoses, treatment plans
• Payment Information: Billing address, credit card details (processed securely)
• Technical Data: IP address, device information, browser type

2.2 How We Collect Information

• Directly from you when you register, use our services, or communicate with us
• From healthcare providers as part of treatment records
• Automatically through cookies and similar technologies
• From third parties like insurance providers (with consent)

3. How We Use Your Information

We use collected information to:

• Provide and improve our telemedicine services
• Facilitate doctor-patient communications
• Process payments and insurance claims
• Maintain accurate medical records
• Comply with legal and regulatory requirements
• Enhance platform security and prevent fraud
• Conduct research and analytics (anonymized data only)

4. Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors, nurses, and specialists involved in your care
• Service Providers: Secure vendors that assist with operations (under strict contracts)
• Legal Requirements: When required by law or to protect vital interests
• Business Transfers: In connection with mergers or acquisitions

We do not sell patient data to third parties for marketing purposes.

5. Data Security

We implement robust security measures including:

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your health records
• Request corrections to inaccurate information
• Request deletion of data (where permitted by law)
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent for non-essential processing

To exercise these rights, please contact our Data Protection Officer at dpo@clinitalk.com.

7. Cookies and Tracking

We use essential cookies for platform functionality and optional analytics cookies to improve our services. You can manage cookie preferences in your browser settings.

8. Policy Changes

We may update this policy periodically. Significant changes will be notified through our platform or via email when required by law.

9. Contact Us

For privacy-related questions or concerns: